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On March 1, 2017, a new world dawned for websites.

911websiterepair would like to make everyone aware of the new website compliance rules that were implemented on March 1st. These new rules affect all websites and require that websites be behind an SSL, ie https:// vs http:// as mandated by the federal government initiative titled, “HTTPS EVERYWHERE”.

See (https://obamawhitehouse.archives.gov/blog/2015/06/08/https-everywhere-government)

We applaud this effort to secure the internet by implementing the proscribed protocols. In researching the new compliance rules, we gleaned a great deal of knowledge. The initial buzz was that this SSL requirement stemmed from security measures proposed and implemented by Google and were to go from suggestions to enforcement beginning January 1, 2017. As we know, where Google leads, all other browsers will follow.

However after careful research, it is our conclusion that Google was following the lead of the federal government as they step up their efforts to make it more difficult for sensitive and private user information to be gathered with ease by hackers.

We applaud this effort and are confident that we can secure our customers websites.

More on this change:

Compliance is not optional as the repercussion will be that your search engine rankings will be penalized. With a site not secure message next to you URL it is likely to seriously effect your traffic, visitors and revenues.

Before we go into the details, you should also know the following.

The compliance protocol was designed to force government websites to encrypt the transmission of data between a website and a remote system. Amazingly, there were no directives in place to require government websites to use standard security protocols thus rendering government information vulnerable. As the browser is the function that identifies compliance or not, the protocols were expanded to cover all websites.

To quote the source article:
“HTTPS only guarantees the integrity of the connection between two systems, not the systems themselves. It is not designed to protect a web server or website iteself from being hacked or compromised, or to prevent the web service from exposing user information during its normal operation.”

These requirements are now being directed to ALL websites.

The internet has become quite dangerous with all the hacking and data loss,
The search engines and browser providers (ie:google) decided to adapt the new protocols on their own.
Although inconvenient, this protocol and new compliance rules are to the benefit of all and will provide a safer internet.

Over the years we have been amazed at the number of online business that do not use an SSL because they were reluctant spend $125.00 a year on a SSL certificate and a static IP. Do not let price stop you. This is part of the cost of doing business on the internet.

Be mindful, the SSL does not secure your website or server, it encrypts the transmission of data from your site to a remote source, for instance a log-in form, contact form, or shopping carts credit card information.

You don’t have to follow the rules, but you will be penalized for non-compliance.

It is also important to note that note all SSL's are not created equal. You want to make sure you have a high level SSL. The lower priced SSL's do not work on all browsers and devices. We have also been led to believe that part of the Google algorithm has been adjusted to detect the type and strength of your SSL encryption..

So, let’s look how the effects of the changes appear for any website.

Here is a breakdown of some of the new secure messages found in the browser address bar. You can start looking up your favorite websites and see that they do indeed exist and really mean something.


Screen Shot 2016 11 02 at 11.49.09 AM


1) The first Secure message shows that the site is secure and compliant.

2) The second item shows a gray I in a circle and the not secure message. The site does use a SSL, but there are items on the pages, code, and even images that are not secured. If you click the I ( in the circle) you will get a drop down with all the warning messages.

 

warningmessage

 

 

3) The third message is that site does not have an SSL installed at any level of the site.

(FYI: 911websiterepair now shows the correct security messages)

There are some specific features that need to have the SSL applied.
For instance, if you have a log-in page on your site, it now needs to be behind the SSL This shows that the browsers such as chrome have released updated versions that show the new warnings.

 logonpages

If you are not using the latest version of the top browsers, you may not see the warnings at all. But put yourself in the shoes of your site visitors. As many browsers automatically upgrade, they WILL see the secure messages. If you are not seeing these messages in your browser, upgrade your browsers now.

It is not enough to just install and configure your whole website to use SSL. In the case of our 911websiterepair example, the forms and login and transaction pages, even our ticket system is beyond an SSL. The reason our front page had the non-secure message is because of the log-in link at the top right.

There are many other elements of a website which will have to be configured individually to comply and to get the full secured icon and message.

Without getting too technical, some considerations are.

1) To ensure that the Not Secure warning is not displayed for your pages, you must ensure that all forms containing <input type=password> elements and any inputs detected as credit card fields are present only on secure origins. This means that the top-level page must be HTTPS and, if the input is in an iframe, that iframe must also be served over HTTPS.

 iframes

 

2) Full verses Relative urls.
Best practice always is to use relative urls as opposed to full urls. Many sites have a combination of both, not only in articles but in the headers and include references within a websites code.

So, when you link to other pages in your site, users could get downgraded from HTTPS to HTTP.
These problems happen when your pages include fully-qualified, intrasite URLs that use the http://

3) My effort is not to instruct the reader on how to fix all the impending issues of meeting the compliance, but to show that you need to have some developer skills to implement. Here are some more examples of issues when converting a site to full SSL coverage.

relative

4) If your site depends on scripts, images, or other resources served from a third party, such as a CDN or jquery.com, you have two options: Serve the resources from a server that you control, and which offers both HTTP and HTTPS. This is often a good idea anyway, because then you have better control over your site's appearance, performance, and security. In addition, you don't have to trust a third party.

5) Keep in mind that you also need to change intrasite URLs in your stylesheets, JavaScript, redirect rules,
<link> tags, and CSP declarations, not just in the HTML pages.

6) Redirect HTTP to HTTPS. You need to put a canonical link at the head of your page to tell search engines that HTTPS is the best way to get to your site.

Set <link rel="canonical" href="https://…"/> tags in your pages. This helps search engines determine the best way to get to your site.

7) It is also important to make sure that clients never send cookies (such as for authentication or site preferences) over HTTP. For example, if a user's authentication cookie were to be exposed in plain text, the security guarantee of their entire session would be destroyed—even if you have done everything else right!

There are many more issues that need to be resolved to make sure your website meets compliance and earns the secured padlock in the address bar. One of the biggest obstacles is converting potentially thousands of full URL's to relative URL's. That should be done in the database globally and not manually.

Contact 911websiterepair if your website is not showing the secure message in the browser. We offer affordable pricing and realistic time frames. In some cases you will be able to achieve this on your own. We are here if you need our help. It really is a little more complicated that you may think. Also, as not all sites are the same, we need to quote for individual websites.

Reference websites
https://www.wordfence.com/blog/2017/01/chrome-56-ssl-https-wordpress/
https://developers.google.com/web/updates/2016/10/avoid-not-secure-warn
https://security.googleblog.com/2016/09/moving-towards-more-secure-web.html
https://developers.google.com/web/fundamentals/security/encrypt-in-transit/enable-https?hl=en
https://pulse.cio.gov
https://https.cio.gov/guide/
https://obamawhitehouse.archives.gov/sites/default/files/omb/memoranda/2015/m-15-13.pdf
https://www.wired.com/2016/11/googles-chrome-hackers-flip-webs-security-model/

 

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It is possible that on June 30 your authorize.net credit card processing may stop. 

Authorize.Net has upgraded access to the Internet connections that serve thier data centers. Instead of allowing direct connections, all Internet traffic will be routed through Akamai, a third-party cloud network service that routes and delivers Internet traffic.

Using Akamai network technology will help decrease latency and improve the reliability of our payment gateway. It will also help safeguard against interruptions caused by issues beyond Authorize.Net’s direct control, such as Internet congestion, fiber cable cuts and other similar issues. Additionally, you should no longer be affected by planned downtimes.

 

This is a really good thing. In some cases you will need to chnage the urls n your cart or payment module to point to the new servers. They also will be automatically redirecting URLS to the new service, to prevent any one from having sales interuptions


But.....But.....But....

If your service stops on June 30, the deadline for authorizgeddon, you will have to manually change the urls in your code. Best to be careful and manually change them now.

NEW TRANSACTION URLS

https://api2.authorize.net/xml/v1/request.api
https://api2.authorize.net/soap/v1/Service.asmx
https://secure2.authorize.net/gateway/transact.dll

 

You can change them yourself, or we can change for you ($49.95). You need to call us for this service 860-294-2444

But even if you have changed the urls, you could still have issues. You need to make sure that your website is not behind a firewall. Even the automatic redirect will not work if you are behind a firewall.

Using Akamai technology, Authorize.Net’s IP addresses will become dynamic rather than static. If your website or payment solution uses a firewall that has whitelisted Authorize.Net’s IP address or connects to Authorize.Net directly via an IP address, you will need to make additional changes.

Firewall Considerations – If your website uses a firewall to filter outbound connections, make sure that the firewall is set to permit outbound traffic to flow to the Akamai cloud by configuring your outbound firewall to “ANY.”

If you do not update your firewall ahead of June 2016, you will be unable to process transactions after Phase Two is implemented.

IP Address Considerations – If your solution connects to Authorize.Net directly via an IP address, you will need to update it to connect by domain name. Continuing to connect directly via an IP address is strongly discouraged as merchants will not receive the benefits of routing through Akamai, and could suffer a loss of service if transactions are re-routed among our various data centers.

If you need help, if your transactions stop after June 30, please contact us. We will need access to your server and to your firewall configuration settings.

Are you ready!

Call us for help 860-294-2444

 

 

 

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Posted by on in Uncategorized

About Recent Website Hackings
Hosting Companies Under Attack
We Do Malware removal and Website Security
 
 
It appears, but not publicly confirmed, that EIG Subsidiaries servers have been attacked and seriously compromised. 
These include the major hosting companies, unfortunately even the ones that we have personally recommended in the past. 
We have the information confirmed by our contacts at the various companies. When their server gets hacked, be assured your website will be hacked.
This did not happen due to negligence. Lets just say it is a global effort to take down websites that affect people in certain parts of the world. 
Although this is a 6 month old article, you can get the idea.
5 Biggest Hosting Companies hacked by Syrian Electronic Army  http://thehackernews.com/2015/03/website-hosting-services.html
 
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 Authorize.net announced this week that they are changing there API URL's do be compatible with Akamai Network Technology.

This means that your website payments could cease to be transmitted to authorize.net.

Now, although they say in a year or so they may redirect your old API urls to the new one automatically, Authorize.net recommends that you make the change now and prevent any future issues.  The advantage of doing it now verses later is that with the new urls you will experience no more network maintainence downtime.

 

As stated in the announcement, 
"Using Akamai network technology will help decrease latency and improve the reliability of our payment gateway. It will also help safeguard against interruptions caused by issues beyond Authorize.Net's direct control, such as Internet congestion, fiber cable cuts and other similar issues. Additionally, come October, merchants connected to Akamai should no longer be affected by planned downtimes." 

Authorize.net is implementing Akamai's technology into the network in two phases.

  • Phase One (Now through June 2016) — They have created three new URLs for transaction processing that are hosted by Akamai. You can update your website or payment solution to point to the new transaction URLs today, which will provide you with the immediate benefits detailed above. Come October, you should no longer be affected by planned downtimes.

911websiterepair.com is offering a special price of $49.95 to implement the new URLS for you. We can do it within 12 working hours of your request. The special price applies to phone orders only (860-294-2444). By doing it now you can prevent future downtime and failed transactions.

 

 

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New 911websiterepair.com

 

The new 911websiterepair.com is finally on line. We did quite a bit of customizations to the ticket system, memberships/subscriptions, and the template. The comments have been favorable and everyone seems to like the new parallax template format. The only thing everyone has really commented on is the logo. So we will work on a new logo to match the new template. Now we are up to joomla 3.4. Also, make sure you check the site out on your mobile phone. The resposive layout is awesome and complies with all of the latest google mobile requirements for search engine indexing. We did not lose any of our rankins with the switch to the new site. Our rankins are actually better than ever. If your considering a new site but worried about your rankings changing, DON'T, we know how to handle this. Our rankings are better then ever.

 

NEW HOSTING

 

Did anyone notice how fast the website is now. Not only do we have the new site, but new hosting too. Everyone knows we have been a big fan of Hostgator which is still fine. Our sites and needs required a more robust hosting solution. Now we are hosted on a new dedicated server at SQUIDEX.com. Support is incredible and you can see the speed difference. Using the SSD hardrives and having the server set up correctly really makes a difference. For most sites your fine with hosting services from inMotionhosting.com. You dont need a solution like ours unless you have a lot of calls and websites. But when you get to the point where you need more speed and power, SQUIDEX is the way to go.

 

NEW GOOGLE MOBILE REQUIREMENTS

 

We have been busy updating websites and doing template conversions for complying with the new google indexing rules. Now that they have implemented the new rules, people who did not upgrade their templates are dropping like flies in the rankings. I gave everyone full warning and for those who ignored me they are now suffering. If you have not upgraded to the new google mobile responsive requirements, contact us now so we can get started asap. Withour being mobile responsive, your compeditors will out rank you becuase they did upgrade.

 

 NEW PRICING

 

We have dropped our rates to $10.00 per hour. All the same policies apply, but now your can get more hours for less money. The prices will go back to normal at some time in the near future. Purchase your time blocks now and save the hours for when you need them. There is no expiration so you can use the time whenever you want.

 

WEBSITE SECURITY

 

 Sitesassure is realy taking off and in 18 months, not a single website using the firewall has beem hacked. We even have it working on cloud hosting now. Our wordpress plugin will be released soon so you can scan and get reports for free from within your admin. Soon to follow will be our joomla plugin. Don't roll the dice. Get your website secured before malware finds you. http://www.sitesassure.com 

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Google recently announced, "Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results."

The next algorithm update will take into consideration the mobile-friendliness of a site within search engine rankings. This means if you have a site that is not “friendly” to mobile devices, then you will likely be penalized and appear lower within search results. The new “mobile-friendly” requirement and ranking signal update to the Google algorhythm is scheduled for April 21, 2015, so time is running out to get your website optimized.

 

Although the update may seem harsh for sites that have not taken the time to optimize for mobile viewing, we commend Google for giving forewarning prior to releasing this update. Typically, Google implements new updates and website rankings are at the search engine’s mercy.

The layout and labeling changes are already in effect on google. Use your mobile device and do a google search. You will see the new search results layout and the label: Mobile-Friendly. If your site does not have this lable, it is reported that you will be penalized in mobile search results and you will lose your rankings.

Call 911websiterepair and get your mobile responsinve quote

860-294-2444

GOOGLE MOBILE RESPONSIVE TESTER

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2014-12-16 175737

A Russian malware called SoakSoak has infected over 100,000 Wordpress sites since this Sunday, turning blogs into attack platforms. It's a potential shitshow, and it could've been prevented earlier this fall.

 

Google has already blocked 11,000 domains to try to curb the damage. According to security firm Sucuri, the malware uses a vulnerability in a slideshow plug-in called Slider Revolution. The Slider Revolution team have fixed it with updates. The problem is that the old,vulnerable version of the plug-in is still bundled with Wordpress themes, so lots of sites are still using the wrong version.

 

 

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The time has come: Joomla 2.5 official support will come to an end. On December 31st 2014.
Joomla 2.5 will reach its official End-Of-Life and will be officially deprecated. 

This could have serious and detrimental effects to your current Joomla websites future.
Joomla 2.5 was released on January 20th 2011.and has been with us now for almost 4 years.

In 2012, Joomla 3 was released with enhancements and many new features. Joomla 3.X.X has become stable and a more friendly and usable system. The day has come and has been known for quite some time already for you to seriously consider the upgrading of your website.

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Wordpress just released WP 4.0 and Joomla 3.x is in a constant upgrade cycle. They both are promoting one click upgrades that you can do yourself. 

 

This is just not true for anything other than the most basic websites.

 

As there was a huge initiative by the organizations behind these CMS system to upgrade this week, our phone is ringing non-stop as website owners are crashing their websites.

 

There really is a process that must be followed.

1) check for server compatibity. Will the servers PHP and mySQL support the new version of the CMS

2) check all plugins and extensions. Are they compatible with the new version

3) check the template for compatibility

4) if your site customized in any way, those customization may have to be done over

 

And then, if all of this checks, upgrade a work copy of the site. DO NOT UPGRADE A LIVE WEBSITE!!

 

Best is to call us.

 

Let us know if we can help

 

 

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Posted by on in Myblog

Hi Everyone

 

We are still here. Sorry its been so long since we posted.

 

goldHere is one of the projects we have been working on and are now doing the final touches for.

 

Check out http://www.Goldstrikechili.com. Make sure you have your speakers on.

 

Hover over the illustrations to see movements.

Click on the mining cart to enter the inside of the mine.

Hover over the vegetables and animations to load little animated factoids of Prospector Strike.

 

And then order yourself a bag of chili mix. BUY NOW

 

Our team provided all the illustrations, animations and video work. We created this project from top to bottom. 

 

Our 911 staff has also been recommending http://www.hikashop.com for ecommerce sites. Yes, virtuemart is just to problematic. This cart has been troble free thus far and I belive offers better usability for the customer experience and the management of the cart.

 

 

 

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VIrtuemart recently announced a major security vulnerability. Users of the component need to upgrade and patch immediately. Please read this except from PCWorld magazine dated Sep 11, 2014.

 

http://www.pcworld.com/article/2606312/vulnerability-in-popular-joomla-ecommerce-extension-puts-online-shops-at-risk.html

 

A critical vulnerability in a popular e-commerce extension for the Joomla content management system allows malicious users to gain super-admin privileges to sites that run the software.

The VirtueMart extension, which allows users to set up online shops on their websites, has been downloaded more than 3.5 million times, said Marc-Alexandre Montpas, a researcher at Web security firm Sucuri, in a blog post Wednesday. “With super-admin access, the attacker has full control of the site and database.”

The issue was discovered last week and was patched in VirtueMart 2.6.10, released on Sept. 4. The VirtueMart page in the Joomla extensions catalogue advises users that “everyone using a version lower than 2.6.10 should update as soon as possible for security reasons.”

Sucuri originally released technical details about the vulnerability, but then removed them at the developer’s request because the issue might also affect other extensions.

“VirtueMart uses Joomla’s JUser class ‘bind’ and ‘save’ methods to handle user accounts information,” Montpas said. “That’s not a problem in and of itself, but this class is very tricky and easy to make mistakes with. We actually think the problem is on the Joomla class itself, so we will not disclose any more details.”

The VirtueMart developers feel the same. They disapproved of Sucuri’s decision to make the details public, calling it “amateurish” on Twitter and said that VirtueMart won’t be the only component with the problem.

The VirtueMart website contains a long list of online stores built with the extension and it will probably take some time until their owners update them all, putting the sensitive data stored in their databases at risk in the meantime.

“Great post, but can you perhaps nudge us a bit toward the location of the security risk,” one user named Martijn Faber, wrote in a comment to Sucuri’s blog post. “We currently have some projects in [VirtueMart] 2.6.8 which cannot be updated easily. We have to fix this by hand (line by line).”

“I have the same problem as Martijn, can you please give us some list of updated VM core files?” another user said.

 

Let us know if you need help. Use our quote form on our front page (http://www.911websiterepair.com) to contact us of call 860-294-2444.

Unfortunately, as the article states, for highly customized websites this could be major work.

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INTRODUCING OUR MALWARE, VIRUS AND WEBSITE ERRORS SCANNER

 

Malware-Removal-4We have been working away at improving our services. This month we added a new website scanner for detecting hacks, malware and errors. No longer do you have to load a hacked website and infect your computer. Just do a scan, get a report, and we can remove and clean the site. Its right on the frontpage of 911websiterepair and you can use it as many times as you want. We get a copy of the report and will contact you to see if you need help cleaning the site. If you use the scanner, we will give you a 20% off coupon on the removal.

 

 

 

INTRODUCING SITESASSURE: WEBSITE PROTECTION PLANS

 

sa-logoWe partnered with some customers of ours to fill in a real need for website monitoring. The solution is Sitesassure.com. Just look at all the things you get. Daily virus, malware and error scanning, a firewall, backup program, no extra charge malware removal, 5 hours of programming time and huge discounts on future work. Just add the urls to be scanned to your control panel and you will get a daily report. If we see your hacked, we may even have it fixed before you get up in the morning and find out about it.

 

VISIT Sitesassure.com and check out the service plans

 

INTRODUCING ROB JONES

We are adding onto our staff to improve quality control and programmer management. Rob has been a long time customer. Who better to know our services that a happy customer. Rob and the staff hit it off and he took our offer to join the team. He still maintains his own company http://www.creative-pro.net. He has become a valuable time member and we are glad to have him.

 

INTRODUCING WEBSITE DESIGN AND MOBILE APP DEVELOPMENT

With Rob we add new skills and services. We now offer Website Design, Logo Design and Custom Mobile App Development. And at really great prices. Get 70% off mobile app development pricing today.

 

INTRODUCING QUOTE MATCHING

Do you have a quote for work from another company. Let us know, and as long as its reasonable, we will do our best to match or better it. Don't hesitate to tell us about it. We know we need to work within our customers budgets and we will do whatever we can to save you money

 

If any one has any questions, call us at 860-294-2444

 

Best

Mike, Rob and the Team

 

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You know why I always recommend hostgator and it because of situations like this.

 

they are proactive in securing their servers, and because they update, they were not effected as severely as other hosting companies.

 

they have a tester here

http://heartbleed.hostgator.com

 

it is only for hostgator hosted sites

 

also, as for 911websiterepair and madeforjoomla. we were never effected because we keep our server up to date and the newest versions of openSSL are not vulnerable. Of course, that keeps our sites in the same constant upgrade cycle as yours, but it sure has paid off to do it.

 

Let us know if you have any questions

 

 

 

 

 

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Our customers have been contacting us with their concerns over this virus.

 

Here are some facts you need to know

 

1) this is a server side issue, your hosting company has to patch their server

2) it has existed for over 2 years, it is not new

3) no website virus scanner will detect it

4) this isn't simply an issue on your personal computer or your phone — it's in the software that powers the services you use.

5) simply changing your passwords will not help

6) the vulnerability leaves no trace

 

 

Here is the simple explaination of how it works.

 

It involves a flaw, a hole, a vulnerability in a server protocol called OpenSSL, the open-source encryption standard used by the majority of websites that need to transmit the data that users want to keep secure.

 

Your site certificate (SSL) keeps the information being transmitted secure by using something called, Encryption. Your SSL needs openSSL to work. Encryption makes the data being sent look like nonsense to anyone but the intended recipient. Occasionally, one computer might want to check that there's still a computer at the end of its secure connection, and it will send out what's known as a heartbeat, a small packet of data that asks for a response.

Because of a programming error in the implementation of OpenSSL, the researchers found that it was possible to send a well-disguised packet of data that looked like one of these heartbeats to trick the computer at the other end into sending data stored in its memory.

 

This is about as simple as I can make it.

 

You need to call your hosting company and make sure your server is patched. Then change your passwords. Replace your site certificate if you can, they can be effected also.

 

There is a website with detailed information

http://heartbleed.com

 

One more importnant issue. The hosters are really going to push to upgrade their server software. Thus, now more then ever, if you dont upgrade your websites, they will go down as they are not compatible with newer server software. If you have not upgraded your websites, DO IT NOW. Better to have it done then to find out your site is suspended and your going to be off line for weeks as your site is being upgraded.

 

I hope everyone makes out ok. Let us know of questions or concerns

 

 

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I hope that you will see what makes us different from this conversation. We take a lot of calls for repairs and website help. Our due diligence seems to scare some people off. We do a site assessment before we agree to take on any project and create a plan of action before we give a quote.

 

here is a typical call.

 

911: Hi 911websiterpair, this is Mike

caller: my website is broken, can you fix it?

911: tell me what the issue is

caller: its broken, how much will it cost?

911: well, i need to know what the issues are.

caller: i just want to know how much

911: ok,  whats the URL, let me take a look, what is happening, are there error messages

caller: yes, the site is not loading

911: ok    URL please

caller: ah um www.mysitedoesnotwork.com

911: ok   i see the error message, and im running a scanner against your site to see if you have been hacked or have malware. im also checking your listing on google to see if you have been blocked

caller: all i want to know is how much

911: we have to perform an assessment, just like whe you go to the doctor. I cant fix your site if i dont know whats wrong. I need to ask a few more questions

 

1) did you recently try to update your site

2) do you have a backup

3) what type of site is this, (joomla, wordpress, etc)

 

caller: i saw the upgrade button and clicked it and now its broken like this

i dont have a backup

it is wordpress, a friend of mine made it for me and i know nothing

 

911: where is your site hosted

caller: i think its godaddy

911: can you give me the admin login credentials, i need to see the backend of the site

caller: why   im not giving you access,you might break it

911: only way to determine whats wrong, we have the credentials to hundreds of sites and never have an issue, and your site is already broken.

caller: why

911: because when you upgrade a site you cannot just hit the update button, it does not work like that, you have to check and see if all the plugins  and the theme are compatible with the new version of wordpress and then get the latest copies of those and install separately. When you clicked the update button it only updated the core of wordpress, not the plugins. This is most likely what happened

caller. how do you fix it

911: well, could be an issue. we need to find a backup, godaddy should have one,

then we move the site to our dev server

then we check for all the extensions and customizations to make sure they are compatible

then we do the upgrades and update on our dev server

once everything is completed, we have you check the work, and if you approve, we move it to live

caller: thats way more than i want, all i want is my website fixed.

911: I know, this is what needs to be done. we will get your site working, updated, and warranty the work

caller: i dont have a lot of money

911: i will try to work within your budget. can we have the login so we can quote, you can email it to support@911websiterepair.com

caller: ok i will email, how much will it cost

911: i cant quote until we do our accessment. your website also shows that its infected with malare. we need to clean the site too

caller: why wont you answer my question   how much

911: first we assess the site, then we quote

caller: ok    i dont have time for this, i will send the email

 

click 

 

SO...why did i share this.

1) this customer could really know what they are doing, and manipulation for a cheap price (yes, people do this)

2) there are freelancers and developers who would just throw out a price. This will screw themselves and the customer, WHY! 

Because the developer could just have agreed to fix a $10,000.00 website with extremely complicated customizations for $40.00.

The developer who did not do an assessment, may be in over his head and not have the ability to complete the upgrades and any customizations.

or

The site could be completely destroyed and need to be built over from scratch.

 

The instant answer does not serve the customer or the developer well at all. By doing our due diligence, we can assess so that all the bases are covered, insure the work is feasible, and even warranty it. And best of all set a reasonable expectation for the client and our staff.

 

Do you really want to hire a programmer who does not even know what the problem is?

 

Get our assessment for FREE!.

 

If you want and feel the need to shop our price and assessment around, so be it. Its about your website and keeping your business on line. Just remember us when the programmer you hired did not fix the site. We will jump in where he left off.

 

We have actually had many customers who did this, hired the cheap guy. Then another cheap guy. And sometime even a third cheap guy. Then came back and we fixed the site. But now they were out the cost of the two or three failed attempts. They even tell us they have spent their money and ask us to reduce our rate. That is not our problem as our quotes are highly discounted, but even with that, we have shaved a few dollars off the price here and there.

 

And dont for get, we WARANTEE the work.

 

Get your free assessment now!   Fill out our handy free website assessment form.

 

 

 

 

 

 

 

 

 

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Get your website analyzed now at http://www.911websiterepair.com .


Make sure it can handle the increase in traffic, sales and security related issues

 

Increase your holiday sales by taking phone orders. http://www.virtuemartmailordermanager.com

 

You can lose sales due to:

1) out of date sites that are in warning status at their hosts

2) customer abandonment due to slow loading sites

3) expired SSL's leaving unsecured payment pages

4) search engine penalties due to optimization errors

5) lost mobile sales because the site is not mobile responsive

6) no crash recovery due to lack of daily backups make sure your ready for the holidays

 

These issues are coming from our daily experiences with fixing our customers websites. Many times the customers do not even know the website has issues. No one is testing and they dont know what to look for.  

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Posted by on in Uncategorized

We are still dealing with the issue of old outdated websites using old version of joomla, wordpress and drupal. I still dont know where people get the idea that a website lasts forever. The environment that makes a website work is constantly changing. Hosting companies update their servers to use the latest version of PHP and MySQL, thus rendering these older sites broken. The websites and the host services and no longer communicate. The sites just cant run. The frustration for the hosting companies is they know they will crash these old sites, bit they have to upgrade, if for no other reasons, server security and improved functionality.

 

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Posted by on in Myblog

It happened to three people today. They checked their sites this morning only to find that their hosting accounts had been suspended. This is not good for a business website to be down. We checked into it and it is exactly what i have been telling people all along. UPGRADE YOUR WEBSITES. These sites were old versions of joomla and wordpress, and the hosting companies took them down because they had not been upgraded after several warnings that if they don't the sites would be suspended. And the hosting companies did.

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Hosting Gone Wrong - what do you mean I don't own my website or domain

 I've tried to write this over and over again in an effort to get my message across to everyone. In the end, no matter what I do, if your reading this now, you probably already have the problem. As we encounter this issue almost daily, I am compelled to speak up about it. Theoretically its not wrong, even ethically its not wrong, and from a business standpoint it makes a lot of sense. What am I talking about. HOSTING, for both your website and your domain.

 

Here is how the story begins.

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Posted by on in Myblog

Our joomla extensions division, http://www.madeforjoomla.com has released our final alpha version of the Virtuemart Mail Order Manager (MOM) for VM2.0. Its a completely installable component that allows a site manager to create and enter a customers or while they are on the phone. Taking phone orders is now a reality.

 

visit http://www.madeforjoomla.com for more information

 

or visit http://www.virtuemartmailordermanager.com and see the video.

 

increase your sales by taking phone and mail orders.

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