911 Website Repair Blog

Tips and tactics for better website performance and security.

can u fix my website

I hope that you will see what makes us different from this conversation. We take a lot of calls for repairs and website help. Our due diligence seems to scare some people off. We do a site assessment before we agree to take on any project and create a plan of action before we give a quote.


here is a typical call.


911: Hi 911websiterpair, this is Mike

caller: my website is broken, can you fix it?

911: tell me what the issue is

caller: its broken, how much will it cost?

911: well, i need to know what the issues are.

caller: i just want to know how much

911: ok,  whats the URL, let me take a look, what is happening, are there error messages

caller: yes, the site is not loading

911: ok    URL please

caller: ah um

911: ok   i see the error message, and im running a scanner against your site to see if you have been hacked or have malware. im also checking your listing on google to see if you have been blocked

caller: all i want to know is how much

911: we have to perform an assessment, just like whe you go to the doctor. I cant fix your site if i dont know whats wrong. I need to ask a few more questions


1) did you recently try to update your site

2) do you have a backup

3) what type of site is this, (joomla, wordpress, etc)


caller: i saw the upgrade button and clicked it and now its broken like this

i dont have a backup

it is wordpress, a friend of mine made it for me and i know nothing


911: where is your site hosted

caller: i think its godaddy

911: can you give me the admin login credentials, i need to see the backend of the site

caller: why   im not giving you access,you might break it

911: only way to determine whats wrong, we have the credentials to hundreds of sites and never have an issue, and your site is already broken.

caller: why

911: because when you upgrade a site you cannot just hit the update button, it does not work like that, you have to check and see if all the plugins  and the theme are compatible with the new version of wordpress and then get the latest copies of those and install separately. When you clicked the update button it only updated the core of wordpress, not the plugins. This is most likely what happened

caller. how do you fix it

911: well, could be an issue. we need to find a backup, godaddy should have one,

then we move the site to our dev server

then we check for all the extensions and customizations to make sure they are compatible

then we do the upgrades and update on our dev server

once everything is completed, we have you check the work, and if you approve, we move it to live

caller: thats way more than i want, all i want is my website fixed.

911: I know, this is what needs to be done. we will get your site working, updated, and warranty the work

caller: i dont have a lot of money

911: i will try to work within your budget. can we have the login so we can quote, you can email it to [email protected]

caller: ok i will email, how much will it cost

911: i cant quote until we do our accessment. your website also shows that its infected with malare. we need to clean the site too

caller: why wont you answer my question   how much

911: first we assess the site, then we quote

caller: ok    i dont have time for this, i will send the email




SO...why did i share this.

1) this customer could really know what they are doing, and manipulation for a cheap price (yes, people do this)

2) there are freelancers and developers who would just throw out a price. This will screw themselves and the customer, WHY! 

Because the developer could just have agreed to fix a $10,000.00 website with extremely complicated customizations for $40.00.

The developer who did not do an assessment, may be in over his head and not have the ability to complete the upgrades and any customizations.


The site could be completely destroyed and need to be built over from scratch.


The instant answer does not serve the customer or the developer well at all. By doing our due diligence, we can assess so that all the bases are covered, insure the work is feasible, and even warranty it. And best of all set a reasonable expectation for the client and our staff.


Do you really want to hire a programmer who does not even know what the problem is?


Get our assessment for FREE!.


If you want and feel the need to shop our price and assessment around, so be it. Its about your website and keeping your business on line. Just remember us when the programmer you hired did not fix the site. We will jump in where he left off.


We have actually had many customers who did this, hired the cheap guy. Then another cheap guy. And sometime even a third cheap guy. Then came back and we fixed the site. But now they were out the cost of the two or three failed attempts. They even tell us they have spent their money and ask us to reduce our rate. That is not our problem as our quotes are highly discounted, but even with that, we have shaved a few dollars off the price here and there.


And dont for get, we WARANTEE the work.


Get your free assessment now!   Fill out our handy free website assessment form.










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Wednesday, 20 January 2021

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