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911 Website Repair Blog

Tips and tactics for better website performance and security.

Steve jobs said “start with the customer experience and walk backwards”!

And that is where we start our relationship with you. Its easy to do, as every call we get we hear the same story over and over again...

1) developer could not do the job

2) developer took my money and did nothing

3) developer does not reply to emails or phone calls

4) developer never had a phone number for contact

5) i'm screwed, the budget is gone, and i still need to get this site programming done for my client

6) i found out it was a lone programmer who was over booking his time and could not possibly do it all

7) we were limited to the skillsets of that one lone programmer.

8) they cant communicate, have poor communication skills, and cant speak english.

9) they over promise and under deliver

10) programmer worked on my live site without a back up and now it is destroyed and cant be restored

11) i took a project and im in over my head, i am clueless and need help, SAVE ME!!!

 

 

 

 

So that is where we started at 911, especially as over the years I personally have had the same experience. I swear to never ever give that experience to our customers. So in creating this company, we started with the complaints of other companies services. The failings will be and are our success.

1) we do a feasibility study on every job, if it cant be done, we will tell you, and offer workarounds

2) we offer a time frame that works for the programmer and the client, and if we miss it, we keep on working until completed, for FREE*. no additional charges.

3) we communicate, you can call us on the phone, skype us, email us, or just post to your private ticket system and we will RESPOND during working hours.

4) we are proactive, and actually will call our clients to talk about there projects, how they are going, see if they need anything else, and inform them of any changes or problems we have incurred. If we see or sense any problems, we will call to make sure all is correct.

5) we have good and bad days just like every one else, heck, we have even failed once or twice. The difference is we don't disappear, we talk about it and work our compromises Maybe the vision was flawed, maybe it turned out to be impossible as spec't, but we may still get you the end result of the functionality you wanted, just with some modifications.

6) you work directly with your programmer, and can converse in real time on skype.

7) and we are commended for this all the time. If a project gets off track, just call me and I will personally intervene and work with you and your programmer to get your project done. I can fix problems if you tell me about them. I cant if you don't tell me.

8) we actually finish what we start

ITS WHAT YOU DO WITH FAILURES THAT TURN THEM INTO SUCCESSES

and by the way,   an 80% repeat customer rate.

 

 

 

 

 

 

 

* unless you change the scope of the project once quote has been agreed to.

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Tuesday, 19 January 2021

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